Terms and Conditions

By placing an order with lumoi.com you are agreeing to these terms and conditions.

We may from time to time revise these terms, taking effect from date of posting. We advise all customers to consult these terms and conditions regularly.

Privacy Policy

Your privacy is important to us and we are committed to ensuring your information is safe.

You can browse our website without giving us any information about you at all, although additional services may be available if we do hold certain information about you.

The information you give us will only be used to process your order. We do offer a notification service for new products & promotions via e-mail, which you can sign up for using your name and e-mail address on our subscribe page. You can also unsubscribe from this service at any time in the unsubscribe area.

We use PayPal to process all credit/debit cards so never retain any of your card details. Your name, address and order details are held on file in case of return/repair. We never sell or misuse any of our customers personal details. We will never sell or distribute your details to a third party.

Returns/after sales

We are totally dedicated to customer satisfaction, if you are unhappy with one of our products for any reason you can return the item to us within 7 days, in perfect condition and in its original packaging for an exchange or full refund (refunds are made excluding postage costs). Please fully insure any items you are returning to us for your own protection, as Lumoi will not be held responsible for any loss or damage to an item we did not ship.

Before you return the item please notify us via the contact form or by telephone (07092 898 317) you will be given a returns number and advised how to proceed.

Strung or beaded necklaces worn on a regular basis should be inspected after each use. Any fraying thread or loose parts should be repaired immediately to avoid further damage. Re-stringing starts from £10 for a simple bracelet, please contact us for a quotation. Items of jewellery that need to be re-strung but have missing beads can be repaired, all of our items are one off pieces but we can often re-source stones/beads/findings used in a piece, though not always!

Additional Information

Lumoi are not responsible for the content of any other Websites operated by third parties, linked to, or from, this website. You should take the time to view the terms and conditions and privacy policies of all websites that you visit.

All orders will be shipped by Royal Mail Special Delivery at £7, within the UK. (please contact us for international shipping fees).

All orders will be dispatched within 5-7 working days, this excludes bespoke designs where a time frame will be given for each individual design. Some of our fine silver jewellery is made to order. This can take up to 28 days for delivery but is often sent out sooner. Should you require a fast tracked order, please drop us a mail and we'll do all that we can. When an order has been placed we will quote you an ETA via email.

All of our products are subject to availability. If an item you ordered becomes unavailable we will contact you as soon as possible and ensure that no payment has been taken (any payment taken will be refunded in full).

Most of our jewellery can be re-sized to your specification. Please note many of our designs are one of a kind and are never to be remade. Once we have sized a piece for you you cannot cancel your order or return the piece. (Charges may apply for resizing a piece of jewellery, please contact us for further details).

We describe every product as accurately as possible - due to the lighting used when photographing jewellery and depending on the specification of the monitor you are viewing our website on, certain stones can look lighter/darker depending on the piece. Please note that all measurements and weights are approximate. We are sure you will be happy with your purchase from Lumoi.com. If for any reason you would like to return your piece you can do so within 7 days of receipt for a full refund or exchange.

Fine silver is 99.9% pure silver. Sterling silver is 92.5% silver to which other metals are added, usually copper. The addition of particular metals adds strength. Some of our jewellery contains mixed precious metals, in these cases your piece of jewellery will be hallmarked to the lowest standard of metal used.

Our jewellery is handmade to the highest standard, we take pride in our work and have a passion for fine and beaded jewellery. While every effort is made to make your piece perfect, small imperfections should be expected due to the handmade process, of course, this adds to the uniqueness of the piece. All jewellery should be worn with care to prevent breakages and damage.